Privacy Policy

Last updated: 26th February 2026

Flowspire (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or engage with our services.

1. Who We Are

Business name: Flowspire
Website: www.flowspire.co.uk
Email: hello@flowspire.co.uk

For the purposes of UK data protection law, Flowspire is the data controller of your personal data.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information that you provide to us, including:

• Name
• Email address
• Phone number
• Billing and service address
• Booking information
• Messages submitted through contact or booking forms

When making a payment, your payment information is processed by Stripe (see Section 6).

B. Information Collected Automatically

When you visit our website, we automatically collect certain information using cookies and analytics tools, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referring URLs

This data is collected through Google Analytics.

3. How We Use Your Information

We process your personal data to:

• Provide and deliver services
• Manage bookings and appointments
• Process payments
• Respond to enquiries
• Improve website performance
• Maintain website security
• Comply with legal obligations

Where required, we rely on one of the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (for optional cookies or marketing, where applicable)

4. Google Analytics

We use Google Analytics to understand how visitors use our website and improve performance.

Google Analytics may collect:

• IP address (anonymised where possible)
• Device and browser data
• Interaction and usage data

Google processes this data in accordance with its own privacy policy. You can opt out of Google Analytics by adjusting your browser settings or using Google’s opt-out tools.

5. Booking Tools

We use third-party booking software (such as Calendly or similar providers) to manage appointments.

When you book a call or service, your data is processed by the booking platform in accordance with their privacy policy.

Information typically collected includes:

• Name
• Email address
• Selected appointment time
• Any notes you provide

6. Payments (Stripe)

Payments are processed securely via Stripe.

We do not store full payment card details on our servers.

Stripe processes payment information in accordance with its own privacy policy and security standards (including PCI-DSS compliance).

7. Embedded Content (Vimeo / YouTube)

Our website may include embedded videos hosted on Vimeo or YouTube.

When you view an embedded video, those platforms may collect data about your interaction, device, and IP address.

These platforms operate under their own privacy policies, and we encourage you to review them.

8. Data Sharing

We do not sell your personal data.

We may share your data with trusted third-party providers necessary for operating our business, including:

• Stripe (payment processing)
• Google (analytics services)
• Booking software providers
• Website hosting providers
• Professional advisers (legal, accounting)

All third parties are expected to process your data lawfully and securely.

9. International Transfers

Some of our third-party providers (such as Google, Stripe, Vimeo, or YouTube) may process data outside the UK.

Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

10. Data Retention

We retain personal data only for as long as necessary to:

• Deliver services
• Meet legal or tax obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted.

11. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact:
hello@flowspire.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Cookies

We use cookies to:

• Ensure essential website functionality
• Analyse website traffic (Google Analytics)
• Improve user experience

You can manage cookies through your browser settings.

If you use a cookie banner, ensure it reflects the use of analytics cookies.

13. Security

We implement appropriate technical and organisational measures to protect your personal data.

However, no system can guarantee complete security over the internet.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

15. Contact

If you have questions about this Privacy Policy, contact:

Flowspire
Email: hello@flowspire.co.uk
Website: www.flowspire.co.uk